Frequently asked questions
Can I really wash them in the washing machine?
Yes! With our patent HB3 Technology™ it allows for the headphones to go directly into the washing machine! Best of yet the headphones are embedded in the clothes so you will never lose them again!
Can I contact you directly with questions?
Yes we would love to hear from you! Please email us at firstname.lastname@example.org and we will get right back to you!
How much does shipping cost?
A flat rate of $7.00 is charged on all orders in the U.S.A..
When will my order arrive?
All U.S.A. orders are shipped via United States Postal Service. Please allow up to 3-5 business days for order processing and payment verification, and delivery.
If tracking indicates that your order has been delivered, we are not liable for your undelivered/lost claims. You have the option to request a required signature upon delivery of your package in the notes section in your shopping cart.
What is your Return Policy?
Free Returns if you are not 100% satisfied with your purchase within 21 days for a refund, exchange or store credit.
Shipping charges are not refundable. (Returns must be unworn, in the state you received them, and in the original packaging). Please allow up to 24 hours for the system to process your return request. You will receive an email once the return is approved, and instructions on how to download your return label if one is provided.
Make sure to note your order # and date of purchase in the return package to expedite processing.
*For more information or help at any time please email email@example.com.
1223 Wilshire Blvd. #425
Santa Monica,CA 90403
*We will not be held responsible for any items that are lost during the return process unless a tracking number with proof of delivery is provided.
I like free stuff! Can you send me some stickers or anything else?
If we have them in stock, we’ll throw a couple in with your web order. Follow and message us on social media @soundstitchclothing and we might send you some surprises!
SoundStitch Clothing, (the “Company”), is committed to respecting and protecting your privacy and the personal information that you share with us on this website. When you visit the website www.soundstitchclothing.com (the “Site”), as well as other sites on the Internet, the owner of the site has the ability to collect information about you, from your name and address to your shopping preferences.
Who May Shop on Our Site
Only those who are 18 years of age or older may shop on our Site. You must use a valid credit card or other valid payment method accepted by the Company if you want to purchase products online.
Types of Information We Collect
Unless you voluntarily provide personal information to us (such as your name, address, age, telephone number, or e-mail address), the Company will not collect it. If you have enabled our mobile application to locate you, the Company may gather your location information as well. If you do not want your personal information collected, please do not submit it to us. If you have already submitted this information and would like us to remove it from our records, please contact us at firstname.lastname@example.org.
When you do provide us with personal information, we may use that information to improve the content of the Site, to notify you about updates to the Site, and to contact you directly regarding products or promotions we believe may be of interest to you. We may also use it to analyze your shopping history, your use of the Company’s mobile applications and the Site, and demographic information (gender, age and location, for example) about the Company’s online customers.
In addition to information that we collect from you directly, the Company may gather information associated with your social media account if that information is available to the Company. This includes your profile information, email address, name and posted photographs. If the Site offers an “email-a-friend” or similar link, and you email a friend using that link, we will collect the name and email address of that friend as well.
Except as described below in this section and under the “Disclosure of Information” section, we do not give or sell any user information to any third party. However, the Company may disclose your personal information when required by law or court order.
Disclosure of Information
In addition, the information you provide on the Site may be disclosed by the Company to third party service providers who manage our customer information and perform services on our behalf. These services may include, without limitation, filling orders, administering promotions or contests, administering surveys, and communicating with users. Occasionally the Company may enter into an agreement with another company to provide services or products. In such event, the Company may share your information. The Company does not give these third parties permission to further disclose your information.
If the Company, or a particular division of the Company, were to be sold or merged with another business, our successor would have all of the information you provide.
Information Collected Used for Certain Purposes
When you place an order online, certain information is collected, such as your name, mailing address, products ordered, shipping address, email address, and credit card information. This information is necessary in order to place, confirm and fulfill your order. Once you give us this information, you may be added to our marketing database. You may later opt out of receiving email communications by clicking the “unsubscribe” link on one of our emails and you may opt out of receiving other communications by emailing customer service at email@example.com.
If you choose to make future ordering faster, you may start an account with us. If you do so, you will be asked to choose a user name and password, and to register information such as (but not necessarily limited to) your mailing address, alternate ship-to addresses, and preferred payment method.
While the Site is a general audience site, the Company will never knowingly request or collect personal information from any person under 13 years of age without prior verifiable parental consent. Children under age 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. If we become aware that an individual is under the age of 13 and has submitted any information to the Company for any purpose without prior verifiable parental consent, we will delete his or her information from our files. In addition, if a parent or guardian becomes aware that a child has submitted personal information, that parent or guardian should tell us that they would like this information deleted from our records by contacting us at the email address listed on the contact page of the Site. We will delete the child’s information from our existing files. We reserve the right, in our discretion, to do any one or more of the following in order to verify a minor’s parental permission to use the Site:
We understand the utmost importance of protecting the security of the personal information that you share with us. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. The Company uses certain commercially reasonable safeguards to protect our Site users against unauthorized use or disclosure of personal information. While we strive to protect this personal information,
WE CANNOT REPRESENT, WARRANT OR GUARANTEE THE SECURITY OF ANY INFORMATION YOU TRANSMIT TO OR FROM OUR SITE, AND YOU TRANSMIT ANY INFORMATION AT YOUR OWN RISK.
We do not send or take your credit card number via email and we encourage you to adopt this practice with all of your online purchases. The Company utilizes STRIPE credit card processing to ensure the security of online transactions. All communicants are encrypted end to end with a 1024-bit RSA public/private keypairs assuring server authenticity and security. You are responsible for maintaining the confidentiality and security of your own user registration and password.
Personal Information Scams
You should never give information in response to an email that purports to be from this Company asking you for your personal information. We will never request your password, user name, credit card information or other personal information through email and we urge you not to respond to any such requests.
Links to Other Sites
Your California Privacy Rights
California Civil Code Section 1798.83 permits customers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send us a written request by U.S. mail at the address provided on the contact page of the Site.
Questions or Comments
Request a signed form from the parent via mail or fax;
Request a credit card number, which we will then verify;
Take calls from parents on a toll-free telephone number staffed by trained personnel;
Request an email from a parent accompanied by digital signature; or
Request an email accompanied by a PIN or password.